Terms and Conditions
Welcome to Pixel Craze! Please read these terms and conditions carefully before placing an order with us. By making a purchase, you agree to abide by the following terms and conditions:
1. Order Confirmation and Payment.
To confirm your order, you must make a advance payment of 200 BDT.
The remaining balance can be paid upon receiving your order through Cash on Delivery (COD).
3. Replacement Policy for Faulty Products
If you receive a product that is damaged, in the wrong size, or with an incorrect name , you are entitled to request a replacement.
To be eligible for a replacement, the issue must be reported to us within 1 to 2 days of receiving the product.
4. Reporting Issues
After receiving your order, please inspect the product carefully.
If there are any issues, you must notify us via email or reach us via whatsapp, messenger or discord within 1 to 2 days to qualify for a replacement.
Additional Notes:
Refunds and replacements will be processed after verifying the issue.
For cancellations and refunds, please allow up to 7 working days for processing.
Pixel Craze reserves the right to amend these terms and conditions at any time without prior notice.